Learn how Feathers Island collects, protects and responsibly uses your personal information while you browse and shop with us.
Last Updated: 18 September 2026
Feathers Island FZC LLC (“Feathers Island,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you visit our website, create an account, place an order or contact us.
We may collect the following information:
We do not normally store complete debit or credit card details. Payments are processed securely by third-party payment providers.
We collect information when you:
We may use your information to:
We will only send promotional communications where permitted by law or where you have provided the necessary consent.
Where applicable, we process personal information based on:
You may withdraw your consent to marketing communications at any time.
Payments may be handled by banks, payment gateways or other authorised payment-service providers. These providers process your payment information according to their own privacy policies and security standards.
Feathers Island does not control how an independent payment provider processes information after it has been securely transferred to that provider.
We may share relevant information with trusted service providers, including:
These parties receive only the information reasonably necessary to provide their services. We do not sell or rent customers’ personal information.
Our website may use cookies and similar technologies to:
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect features such as account login, shopping carts and checkout.
If you subscribe to our newsletter or agree to receive marketing, we may send information about new products, special offers and store updates.
You may unsubscribe at any time by:
Unsubscribing from marketing will not stop essential communications relating to active orders, payments or account security.
We retain personal information only for as long as reasonably necessary to:
When information is no longer required, we will securely delete or anonymise it where reasonably possible.
We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage method is completely secure. Customers are responsible for protecting their passwords and should contact us immediately if they suspect unauthorised access to their accounts.
Some service providers may process or store information outside the United Arab Emirates. Where this occurs, we take reasonable steps to ensure that appropriate safeguards and data-protection measures are applied.
Subject to applicable laws and certain limitations, you may have the right to:
To make a privacy request, contact us using the details below. We may need to verify your identity before completing the request.
Our website and products are not intended to collect personal information directly from children. Customers placing orders must be legally capable of entering into a purchase agreement or must use the website under the supervision of a parent or legal guardian.
If you believe a child has provided personal information without appropriate permission, please contact us so we can review and remove it where required.
Our website may contain links to external websites, social-media platforms or third-party services. We are not responsible for the content, security or privacy practices of those external services. Please review their respective privacy policies before providing personal information.
We may update this Privacy Policy to reflect changes to our website, services, business practices or legal obligations. Any revised version will be published on this page with an updated revision date.
For privacy questions, requests or concerns, please contact:
Feathers Island FZC LLC
808, Al Jabri Tower
Al Majaz 2, Sharjah
United Arab Emirates
Email: hello@pawparadise.com