Review the terms that guide the use of Feathers Island, including purchases, payments, deliveries and customer responsibilities.
Last Updated: 18 September 2026
Welcome to Feathers Island. These Terms and Conditions govern your access to and use of our website, products and online shopping services.
The website is operated by:
Feathers Island FZC LLC
808, Al Jabri Tower
Al Majaz 2, Sharjah
United Arab Emirates
By accessing our website, creating an account or placing an order, you agree to these Terms and Conditions. If you do not agree, please discontinue using the website.
In these Terms:
You must be at least 18 years old or legally capable of entering into a binding agreement to place an order.
If you use the website on behalf of a company or organisation, you confirm that you have authority to accept these Terms on its behalf.
You may be required to create an account to access certain features.
You are responsible for:
We may suspend or terminate an account used for fraud, abuse, unlawful activity or violation of these Terms.
We aim to provide accurate product descriptions, images, ingredients, dimensions, prices and availability. However:
Customers should read the product label and manufacturer’s instructions before using or giving any product to a pet.
Information provided on our website is for general informational purposes only. It is not veterinary advice and should not replace consultation with a qualified veterinarian.
Before using food, supplements, treatments or care products, customers should consider their pet’s:
Stop using a product and seek veterinary assistance if your pet experiences an unexpected or adverse reaction.
All prices are displayed in the currency shown on the website. Prices may include or exclude VAT depending on the information displayed during checkout.
We reserve the right to:
Payment must be completed using one of the available payment methods. Payments may be processed by independent payment providers subject to their own terms and privacy policies.
Submitting an order does not automatically mean that it has been accepted.
An order is accepted when we confirm it or begin preparing it for delivery. We may reject or cancel an order due to:
If payment has already been collected for a cancelled order, the relevant amount will be refunded.
Promotional codes:
Only one discount code may be used per order unless the promotion states otherwise.
Delivery times are estimates and are not guaranteed unless expressly confirmed.
Customers are responsible for providing:
Delivery may be delayed by courier disruptions, weather, public holidays, incorrect information or circumstances outside our reasonable control.
Additional charges may apply when an order must be delivered again because the customer was unavailable or provided incorrect details.
Responsibility for the product normally passes to the customer when the order is delivered to the customer or an authorised recipient.
Ownership passes after full payment has been received.
Please inspect the package promptly and notify us if it appears damaged, incomplete or incorrect.
Cancellations, returns, replacements and refunds are governed by our Refund and Return Policy, which forms part of these Terms.
Certain products may not be eligible for change-of-mind returns because of health, hygiene, safety or perishable-product considerations. These restrictions do not remove any applicable rights relating to defective or incorrectly supplied products.
If you submit a review, photograph, comment or other content, you confirm that:
We may moderate or remove content that violates these Terms.
All website content, including logos, branding, photographs, graphics, text, layouts and software, belongs to Feathers Island or its licensors and is protected by applicable intellectual-property laws.
You may use the website for personal shopping purposes. You may not reproduce, sell, distribute, modify or commercially exploit its content without written permission.
You must not:
We may restrict access where these requirements are violated.
Our website may contain links to payment providers, courier platforms, social networks or other third-party services.
We are not responsible for the availability, content, security or privacy practices of independent third-party services. Their separate terms may apply.
Our collection and use of personal information are explained in our Privacy Policy.
By using the website, you acknowledge that information may be processed as described in that policy.
For questions concerning these Terms, contact:
Feathers Island FZC LLC
808, Al Jabri Tower
Al Majaz 2, Sharjah
United Arab Emirates
Email: hello@pawparadise.com