Learn about our refund and return process, eligibility requirements and the support available for your purchase.
Last Updated: 18 September 2026
At Feathers Island FZC LLC, we want you to be satisfied with every purchase. This policy explains the conditions for returns, replacements, cancellations and refunds.
You may request a return within 7 calendar days of delivery, provided that the product:
All returns are subject to inspection and approval.
For health, hygiene and safety reasons, we generally cannot accept returns of:
These exclusions do not apply when a product is defective, damaged on arrival, incorrectly supplied or otherwise subject to rights provided by applicable law.
Please inspect your order as soon as it arrives.
If a product is damaged, defective, expired or different from what you ordered, contact us as soon as possible—preferably within 48 hours of delivery.
Please provide:
Once verified, we may offer an appropriate remedy such as:
We will cover reasonable return or replacement delivery costs when the issue resulted from our error or when the product was supplied damaged or defective.
Approved change-of-mind returns must meet all eligibility requirements stated in this policy.
The customer is responsible for:
The original delivery fee is generally non-refundable for change-of-mind returns.
You may request an order cancellation before the order has been packed or dispatched.
Once an order has been dispatched, it cannot normally be cancelled. You may request a return after receiving it, subject to this policy.
We cannot guarantee that a cancellation request will be completed if order processing has already started.
To request a return, contact us at:
Email: hello@pawparadise.com
Include your order number, the product you wish to return and the reason for the request.
Please do not return a product before receiving return instructions or approval from our customer-service team. Unauthorised returns may be delayed or rejected where legally permitted.
After receiving the returned product, we will inspect it to confirm its condition and eligibility.
We may reduce or decline a change-of-mind refund if the product:
This does not affect remedies available for products that were defective or incorrectly supplied.
Once a return is inspected and approved, the refund will be issued to the original payment method wherever possible.
Approved refunds are normally initiated within 7 business days. Your bank or payment provider may require additional time to display the amount in your account.
Delivery fees are refunded only when:
Any promotional discount applied to the original order will be reflected in the refunded amount.
Approved exchanges depend on product availability.
If the requested replacement is unavailable, we may offer:
Replacement products will normally be delivered after the returned item has been received and inspected, unless we agree otherwise.
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will review the order with the courier. If the package is confirmed lost, we may provide a replacement or refund.
We are not responsible for delays caused by:
If an order is returned because of an incorrect address, repeated failed delivery attempts or refusal without a valid product-related reason, additional delivery charges may apply before it is sent again.
Any refund for an unclaimed order may exclude the original delivery charge and reasonable return expenses, where permitted by law.
If a product was purchased as part of a bundle, promotion or free-gift offer, all associated items may need to be returned before a full refund can be approved.
If a promotional item is not returned, its value may be deducted from the refund where legally permitted.
For questions, cancellations, returns or refund requests, contact:
Feathers Island FZC LLC
808, Al Jabri Tower
Al Majaz 2, Sharjah
United Arab Emirates
Email: hello@pawparadise.com